Shipping Policy

Last updated: August 10, 2026

At VexaBuy, we work to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after successful payment and order confirmation.

Please allow 2–3 business days for your order to be processed and prepared for shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

2. Shipping Methods and Delivery Times

We offer shipping options based on the destination and availability.

Estimated delivery times will be shown during checkout whenever available.

Delivery times may vary depending on:

• Your shipping address
• Shipping method selected
• Product availability
• Courier or carrier delays
• Weather conditions
• Public holidays
• Customs or other circumstances outside our control

Please note that estimated delivery times are estimates and are not guaranteed unless specifically stated otherwise.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

From time to time, VexaBuy may offer promotional shipping discounts or free shipping on qualifying orders.

Any applicable conditions for free or discounted shipping will be clearly communicated at the time of the promotion.

4. Tracking Your Order

When tracking information is available, we may provide a shipping confirmation containing your tracking details.

You can use the tracking information provided to monitor the progress of your shipment.

Please allow some time for tracking information to become active after your order has been dispatched.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully check your:

• Name
• House/building number
• Street or locality
• City
• State/province
• Postal/ZIP code
• Phone number, where required

VexaBuy may not be responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

6. Delayed or Lost Packages

Although we work with shipping providers to deliver orders as efficiently as possible, delays may occasionally occur.

If your package is significantly delayed or appears to be lost, please contact us with your order number and tracking information so we can assist you.

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside VexaBuy's control.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Where appropriate, please provide photographs of:

• The damaged package
• The shipping label
• The damaged product
• Any visible packaging damage

We will review the situation and determine the appropriate resolution in accordance with our Return & Refund Policy.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact our customer-support team as soon as possible.

Please provide your order number and relevant details so that we can investigate and assist you.

9. International Shipping

If international shipping is available for your location, additional delivery times, customs requirements, duties, taxes, or other charges may apply.

Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout or by VexaBuy.

International orders may also experience delays due to customs processing.

10. Multiple Items in One Order

If an order contains multiple products, your items may occasionally be shipped separately depending on product availability, warehouse processing, or shipping arrangements.

If this happens, you may receive more than one tracking number or delivery.

11. Address Changes and Order Cancellation

If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing your order.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

12. Delivery Issues

If tracking shows that your order has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or other applicable delivery locations.

You may also contact the shipping carrier using the tracking information provided.

If you still cannot locate your package, contact VexaBuy and we will do our best to assist you.

13. Contact Us

If you have questions about shipping, delivery, or your order, please contact the VexaBuy customer-support team through the contact information provided on our website.

Thank you for shopping with VexaBuy.