Return & Refund Policy

Last updated: August 10, 2026

At VexaBuy, we want you to be happy with your purchase. If you are not completely satisfied with your order, we’re here to help.

Return requests must be made within 7 days of delivery.

Returns

You may request a return if your item is:

• Unused and in its original condition
• In the original packaging, where applicable
• Free from damage, stains, odors, or signs of wear
• Accompanied by your order details or proof of purchase

For clothing and apparel, items should be returned unworn, unwashed, and with all original tags attached.

Certain products may not be eligible for return for hygiene, safety, or other practical reasons. These may include personalized products, intimate or hygiene-sensitive items, and products that are clearly marked as non-returnable at the time of purchase.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives:

• Damaged
• Defective
• Incorrect
• Missing an item

Please provide your order number and clear photographs or other relevant information so we can review the issue and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, exchange, refund, or other suitable resolution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise covered by our responsibility, return shipping costs may be the customer's responsibility.

Where a return is required because we sent the wrong item or the product arrived damaged or defective, please contact us before sending it back so we can provide appropriate instructions.

Exchanges

If you would like to exchange an item, please contact us with your order number and the item you wish to exchange. Exchanges are subject to product availability and eligibility.

How to Request a Return

To start a return, please contact our customer support team with:

1. Your order number
2. The product you want to return
3. The reason for the return
4. Photos, if the product is damaged, defective, or incorrect

Please do not send products back without contacting us first, as we may not be able to process an unauthorized return.

Final Sale Items

Products specifically identified as final sale, non-returnable, or otherwise excluded from returns are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Policy Updates

VexaBuy reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about returns or refunds, please contact the VexaBuy customer support team through the contact information provided on our website.

Thank you for shopping with VexaBuy.